Customer Support Representative
We are looking for a Customer Support Representative to join our international team in Kyiv, Ukraine!
- Do whatever it takes to provide a seamless service to customers,
- Provide to the customers the answers and information they need,
- Record details of customer’s comments, inquiries, and complaints in order to build and develop FAQs,
- Keep close and continuous contact with our partners, the courier service providers,
- Process orders on a daily basis and mediate the communication between courier companies and customers, by telephone and electronically.
- English at the level of Upper-Intermediate,
- At least the Upper-Intermediate level of Polish / Greek / Croatian.
WILL BE A PLUS:
- Experience at a similar position.
WE OFFER YOU:
- Uplifts for the work on Sundays;
- Health insurance after a successful probation period;
- On-going support and development — to serve as the encouragement you need to grow and become the best professional version of yourself;
- Regular in-house training programs to develop knowledge in the field;
- Friday team gatherings and non-conformists team buildings;
- Young and open-minded leadership — we are perfecting by doing and learning every day so we are ready to learn from you and take your opinions into account;
- Office in Kyiv center with a multicultural team, friendly atmosphere & free coffee.
We’ve got the skills, the people, the benefits, the right environment, and the ability to be truly agile.
At Eurosender, we are building the industry’s most comprehensive logistics platform that is able to capture the digital demand of shippers in different geographies, draw prospective clients and identify the best logistics solutions for their shipping needs. We have been growing at an extensive rate within the logistics industry and managed to increase our revenue at a rate of 200% a year by enlarging services, as well as expanding the areas covered to over 30+ countries.
Eurosender is headquartered in Luxembourg, LU and has offices in Berlin, London, Ljubljana, Kyiv and Gdynia.